Seren Extra Mild Shampoo

🚀 Fast Shipping & Delivery

We prioritize getting your order to you quickly and safely.

• Dispatch Time: All orders are processed and dispatched from our warehouse within 48 hours (2 Business Days) of purchase.
• Delivery Estimate: Once shipped, delivery typically takes 3-7 Business Days depending on your location.
• If there is any delay beyond 48 hours, our team will proactively contact you with an update.

🛡️ 7-Day Return Policy (Damage/Issue Only)

We stand by the quality of our product. Please note: We DO NOT offer exchanges or returns based on change of mind. Returns are strictly processed only if the product is defective or damaged upon arrival.

Eligibility Requirements for Return:

1. 7-Day Window: You must notify our support team within 7 calendar days of receiving your order.
2. Mandatory Unboxing Video: To be eligible for a return/replacement, you must provide a 'continuous, uncut video' clearly recording the unboxing of the sealed product package.
3. The damage or issue must be clearly visible and recorded in the unboxing video.

No return or replacement will be provided if the damage is not visible in the unboxing video.

✅ Quality & Support Guarantee

• 100% Genuine Product: We guarantee the authenticity and quality of every item sold.
• Need Assistance? For any questions or to initiate a return, contact our support team immediately at hello@nextgderma.com or +91 9408358493.