Shipping policy

Last Updated: May 28, 2025

1. Standard Shipping & Processing

  • Processing Time:
    • All orders are processed within 24-48 hours.
    • 95% of orders ship within this timeframe.
    • Confirmation email sent upon dispatch.
    • Weekend/holiday processing may take longer.
  • Delivery Timelines:
    • Orders delivered for Metro Cities: 3-5 working days.
    • Major Towns & Cities: 3-7 working days.
    • Other Locations: 4-10 working days.

2. Shipping Charges

  • Domestic Rates:
    • Orders below ₹501: Flat ₹59 shipping fee.
    • Orders above ₹501: FREE shipping for prepaid orders.
    • COD charges extra:
      • Orders below ₹501: ₹109 charge.
      • Orders below ₹799: ₹59 charge.
      • Orders above ₹799: ₹44 charge.
  • Special Cases:
    • Remote locations may incur additional charges.
    • Bulk orders may have custom shipping rates.
    • Special handling fees apply for fragile items.

3. Delivery Process

  • Standard Procedure:
    • Three delivery attempts provided.
    • Delivery between 9 AM - 7 PM.
    • Pre-delivery notification via SMS/email.
    • Contactless delivery available.
  • Required Information:
    • Full name and contact number.
    • Complete shipping address.
    • Landmark for easy location.
    • Alternative contact (recommended).

4. Order Tracking

  • Tracking Methods:
    • Unique tracking ID provided via email.
    • Real-time tracking through website.
    • SMS updates at key delivery stages.
    • Customer support for tracking assistance.

5. Delivery Coverage

  • Serviceable Areas:
    • Pan-India delivery available.
    • Pin code verification before checkout.
    • Some remote areas may be unserviceable.
    • International shipping currently unavailable.

6. Failed Deliveries & Returns

  • Failed Delivery Protocol:
    • Three attempts over consecutive days.
    • Return to warehouse after failed attempts.
    • Shipping charges may be forfeited.
    • Reshipment charges may apply.
  • Return Shipping:
    • Easy return initiation through website.
    • Free pickup for damaged/wrong items.
    • Original packaging required.
    • 7-day return window.

7. Shipping Delays

  • Possible Delay Factors:
    • Adverse weather conditions.
    • Political/social disruptions.
    • Government restrictions.
    • Natural disasters.
    • Technical/logistical issues.

8. Customer Support

9. Additional Information

  • Quality Assurance:
    • Professional packaging standards.
    • Temperature-controlled shipping.
    • Safe handling guaranteed.

10. Policy Terms

  • General Conditions:
    • Shipping policy subject to change.
    • Changes notified through website.
    • Latest version always applicable.
    • Terms governed by Indian law.

For any shipping-related queries, please contact our customer support team during business hours.

Note: NextG Derma reserves the right to modify this shipping policy without prior notice. Please check our website regularly for updates.