Shipping policy

Note: For the purpose of providing the Services and for other purposes identified in this Policy, NextG Derma will be required to collect and host certain data and information of the Users. NextG Derma will committed to protecting the personal information of users and takes all reasonable precautions for maintaining its confidentiality.

1. Processing Time & Order Handling

  • Order Processing:
  • All orders are processed within 2 days of placement.
  • Approximately 95% of orders ship within this timeframe.
  • Orders placed on weekends or public holidays will be processed on the next working day, which may extend processing time.
  • Order Confirmation:
  • A confirmation email containing order details and estimated delivery timeline is sent once the order is dispatched.

2. Delivery Timelines
Location Type
Estimated Delivery Time (Working Days)
1
Metro Cities
3 - 5 days
2
Major Towns & Cities
3 - 7 days
3
Other Locations
4 - 10 days


  • Note: Delivery timelines are indicative and may vary due to unforeseen circumstances such as weather, strikes, or other disruptions.

3. Shipping Charges

Domestic Shipping Rates
Order Value (₹)
Shipping Fee (Prepaid)
COD Charges (Cash on Delivery)
1
Below ₹501
₹59
₹109
2
₹501 to ₹798
FREE
₹59
3
₹799 and above
FREE
₹49


Additional Shipping Notes

  • Remote locations: Additional shipping fees may apply based on the delivery address.
  • Bulk orders: Custom shipping rates will be communicated at the time of order confirmation.
  • Fragile items: Special handling fees may be charged to ensure safe delivery.

4. Delivery Process

  • Delivery Attempts: Up to three delivery attempts will be made on consecutive days.
  • Delivery Timing: Deliveries occur between 9 AM and 7 PM on working days.
  • Notifications: Customers will receive pre-delivery notifications via SMS and/or email.
  • Contactless Delivery: Available on request to ensure safety and convenience.

Required Customer Information for Smooth Delivery

  • Full name and active contact number.
  • Complete shipping address including area, city, state, and postal code.
  • Landmark or specific instructions to aid delivery personnel.
  • Alternative contact number (recommended).

5. Order Tracking

  • Each order is assigned a unique tracking ID sent via email upon dispatch.
  • Real-time tracking is available on our website using this tracking ID.
  • SMS updates are sent at key delivery milestones (dispatched, out for delivery, delivered).
  • Customer support is available to assist with tracking inquiries.

6. Delivery Coverage

  • We offer Pan-India delivery across all serviceable areas.
  • Pin code verification is performed during checkout to ensure service availability.
  • Some remote or restricted locations may not be serviceable; such cases will be communicated promptly.
  • Currently, international shipping is not available.

7. Failed Deliveries & Returns

Failed Delivery Handling

  • We attempt delivery three times on consecutive days.
  • After unsuccessful attempts, the order is returned to our warehouse.
  • Shipping charges paid initially may be forfeited in case of failed delivery unless caused by our error.
  • Reshipment will require payment of applicable shipping charges.

Return Policy

  • Returns can be initiated easily through our website within a 7-day return window from the date of delivery.
  • Free pickup is provided for items that are damaged, defective, or incorrect.
  • Items must be returned in their original packaging with all accessories included.
  • Refunds or replacements will be processed after inspection of returned items.

8. Shipping Delays

Possible factors causing delays include but are not limited to:
  • Adverse weather conditions (floods, storms, etc.)
  • Political or social disruptions (strikes, protests)
  • Government restrictions or curfews
  • Natural disasters (earthquakes, cyclones)
  • Technical or logistical challenges within courier networks
Customers are advised to check tracking details regularly and contact support for updates during delays.

9. Customer Support

For any queries related to shipping, delivery, or returns:
  • Email: hello@nextgderma.com
  • Phone: +91 9403892454
  • Support Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST

10. Policy Terms & Updates

  • This shipping policy is subject to change without prior notice to improve service quality or comply with regulatory requirements.
  • Any updates will be published on our website, and the latest version will always apply to orders placed thereafter.