Shipping Policy
1. Standard Shipping & Processing
Processing Time • All orders are processed within 24-48 hours • 95% of orders ship within this timeframe • Confirmation email sent upon dispatch • Weekend/holiday processing may take longer
Delivery Timelines • Orders are delivered for Metro Cities: 5-6 working days • Major Towns & Cities: 6-7 working days • Other Locations: 7-10 working days
2. Shipping Charges
Domestic Rates • Orders below ₹501: Flat ₹59 shipping fee • Orders above ₹501: FREE shipping
Special Cases • Remote locations may incur additional charges • Bulk orders may have custom shipping rates • Special handling fees apply for fragile items
3. Delivery Process
Standard Procedure • Three delivery attempts provided • Delivery between 9 AM - 7 PM • Pre-delivery notification via SMS/email • Contactless delivery available
Required Information • Full name and contact number • Complete shipping address • Landmark for easy location • Alternative contact (recommended)
4. Order Tracking
Tracking Methods • Unique tracking ID provided via email • Real-time tracking through website • SMS updates at key delivery stages • Customer support for tracking assistance
5. Delivery Coverage
Serviceable Areas • Pan-India delivery available • Pin code verification before checkout • Some remote areas may be unserviceable • International shipping currently unavailable
6. Failed Deliveries & Returns
Failed Delivery Protocol • Three attempts over consecutive days • Return to warehouse after failed attempts • Shipping charges may be forfeited • Reshipment charges may apply
Return Shipping • Easy return initiation through website • Free pickup for damaged/wrong items • Original packaging required • 7-day return window
7. Shipping Delays
Possible Delay Factors • Adverse weather conditions • Political/social disruptions • Government restrictions • Natural disasters • Technical/logistical issues
8. Customer Support
Contact Information • Email: hello@nextgderma.com
• Phone: +91 95584 28853
• Hours: Monday-Saturday (10 AM - 6 PM) •
Address: 4TH FLOOR, OFFICE NO.407, EXITO COMMERCIAL HUB, JAHANGIR PURA ROAD, JAHANGIRPURA, SURAT,GUJARAT, PIN: 395005
• Hours: Monday-Saturday (10 AM - 6 PM) •
Address: 4TH FLOOR, OFFICE NO.407, EXITO COMMERCIAL HUB, JAHANGIR PURA ROAD, JAHANGIRPURA, SURAT,GUJARAT, PIN: 395005
9. Additional Information
Quality Assurance • Professional packaging standards • Temperature-controlled shipping • Safe handling guaranteed
10. Policy Terms
General Conditions • Shipping policy subject to change • Changes notified through website • Latest version always applicable • Terms governed by Indian law
For any shipping-related queries, please contact our customer support team during business hours.
Last Updated: January 21, 2024
Note: NextG Derma reserves the right to modify this shipping policy without prior notice. Please check our website regularly for updates.